Pretty much every week, a brand marketer asks me some version of the same question: should we be doing AI UGC?
And every time, the demo they've been shown is the same thing: an AI avatar (sometimes a licensed real person's face) reading a script that's framed as a customer testimonial, even though no customer ever said a word of it.
At some point the whole category just decided that "AI UGC" means fake people. I build Bevyl, so I'm in this market every day, and I think that's the wrong bet. Here's why.
"AI UGC" means two totally different things
Ask ten tools what AI UGC is and nine of them will show you an avatar. But there are actually two versions of the idea:
- Generated UGC. An AI actor performs your script. You get a "testimonial" in minutes without ever shipping product to anyone.
- AI-edited UGC. Real customers and real founders shot the footage. The AI just does the editing, which is the part that was actually slowing you down.
The first version gets all the demos. I think the second one is the better long-term bet.
Why the avatar version works right now
I'm not going to sit here and tell you avatar UGC doesn't convert, because right now it often does. It's cheap and fast, and you can test a bunch of scripts before lunch.
But think about why UGC converts in the first place. A shaky phone clip beats a polished studio ad because the viewer reads it as a real person's experience instead of an ad. An avatar testimonial looks like UGC, but there's no actual customer behind it, and the assumption that there is one is the entire reason the format converts.
That only works while viewers can't spot it. And they're getting better at spotting it:
- TikTok requires creators to label realistic AI-generated content, and Meta labels AI-generated media across its apps. Those labels are only going to get bigger and harder to miss.
- The FTC's endorsement guides are pretty clear that testimonials need to reflect real experiences from real users.
- People call this stuff out in the comments constantly. One "this is AI" comment with a few hundred likes and the ad starts working against you.
- Also, something the demos skip: other brands are renting the exact same faces. The same "customer" raving about your product is running in their ads too, and your audience scrolls past all of them.
If you're running avatar ads today, fine, but know that this stuff has a shelf life. Watch your comments and watch how fast each creative burns out.